Effective Date: 1/27/25
Last Updated: 1/27/25

Introduction

Merrimack Solar Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with us via SMS, or utilize our services. By accessing our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

1. Personal Information: Includes your name, address, phone number, email address, and payment details when provided for consultations, billing, or service requests.
2. Technical Information: Includes your IP address, browser type, device information, and website usage data.
3. Communication Data: Includes SMS and email correspondence, including message content, delivery status, and timestamps.
4. Cookies and Tracking Technologies: Information collected via cookies or similar technologies to enhance website functionality and user experience.

How We Use Your Information

We use your information to:

• Provide and manage our services, including consultations, installations, repairs, and maintenance.
• Communicate with you regarding appointments, updates, and service notifications (including SMS).
• Process payments and manage billing.
• Respond to customer inquiries and provide technical support.
• Improve website functionality, user experience, and service delivery.
• Comply with legal obligations and enforce our terms.

SMS Communication

By providing your phone number, you agree to receive SMS communications from Merrimack Solar related to your account, appointments, or services.

Messaging Terms:

• Types of Messages: Appointment reminders, service updates, 2-way communication, and account notifications.
• Frequency: Messaging frequency may vary.
• Opt-Out: To opt out at any time, text “STOP” to our number.
• Help: For assistance, text “HELP” or visit our website at https://www.merrimacksolar.com.
• Message and data rates may apply.

Sharing Your Information

We do not sell your personal data. We may share your information in the following circumstances:

1. Service Providers: Trusted third-party partners who assist in delivering services, including payment processing and communication platforms.
2. Legal Compliance: To comply with applicable laws, regulations, subpoenas, or court orders.
3. Business Transfers: In connection with mergers, acquisitions, or sale of assets.

Data Security

We implement industry-standard security measures to protect your information. Despite our efforts, no data transmission or storage system can be guaranteed as 100% secure.

Your Rights

If you are a New Hampshire resident, you may have additional rights under NH SB 255, including:

• The right to request access to and deletion of your personal information.
• The right to opt out of the sale or sharing of your personal data.

To exercise these rights, please contact us at info@merrimacksolar.com.

Cookies

Our website may use cookies to analyze traffic, enhance user experience, and provide personalized content. By using our website, you consent to the use of cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Merrimack Solar Inc.
12 Madison Lane, Merrimack, NH 03054
Phone: (603) 377-4335
Email: info@merrimacksolar.com